Returns and Warranty

Return Policy

We strive to make products that last, and if they don’t, we want to hear about it. Returns are accepted up to 30 days from the purchase date unless otherwise specified by a manufacture warranty.
First, take a minute to read over our return procedure and give us a call!

  • Take note of your invoice number, delivery condition, and purchase date.
  • Call or email us and let us know what items are being returned.
  • Ship the item back unless a refund was issued.

 

Warranty Part Replacement

Most of our exclusive Gilbert Designs products are backed by a lifetime warranty. If warranty information is not stated in the product’s description, feel free to call our office for more information. In the event that your warrantied product has failed, call our office to let us know how it failed and order a replacement part. For parts under warranty, fill out our warranty form here.

 

Thanks for shopping with Gilbert Designs!